Troubleshooting Application issues:

If you are experiencing issues with completing or submitting your application, please attempt the steps below to attempt to resolve the issue.

Save your application:

  • Save your application by clicking the ‘Save Answers and Resume Later’ link at the bottom of the application on the page.
  • A pop-up dialogue box will appear asking, ‘Are you sure you want to leave this form and resume later?’
  • Click’ Yes’.
  • You will then get a message with a link to your in-progress application, as well as a text field, in which you can enter your email address and send the link to yourself for safe keeping.

If you are experiencing issues with submitting your application:

  • Save your in-progress application using the steps above and email the in-progress survey link to yourself.
  • Clear the cache in your browser (see below for further instructions).
  • Once the cache has been cleared, please use the application link in your email to access your in-progress application.
  • If you are still experiencing issues after clearing your cache, please send a screenshot or detailed description to ljmclaug@syr.edu

If you are experiencing issues with attaching files to your application:

  • Save your in-progress application using the steps above and email the in-progress survey link to yourself.
  • Make sure that you have uploaded all required documents prior to submitting or trying to go to the next page.
    (Required documents are marked with a red astericks)
  • Please make sure the file you are attempting to upload is in an acceptable format; .doc, .pdf, .jpg, .png
  • If you are still experiencing issues after checking these items, please send your in-progress application link as well as the required attachments to ljmclaug@syr.edu

Still having issues?

Please feel free to contact Lyndy McLaughlin at 315-443-1030 or ljmclaug@syr.edu. If emailing, please provide a detailed description of the issue you have encountered as well as the link to your in-progress application.

 

How to clear the cache on your browser:

Chrome:

- Go to chrome://chrome/settings/clearBrowserData
- Check “Empty the Cache”
- Choose “From the Beginning of time”
- Click “Clear Browsing Data”

IE:

- Click the “Tools” menu bar.
- Choose “Internet Options”
- On the “General” tab, click “Clear History”
- When it asks “Delete all items in your History folder?”, click “OK”
- Click “OK”

Firefox on OSX:

- On the menu bar, click on the Firefox menu and select Preferences
- Select the Advanced panel
- Click on the Network tab
- In the Cached Web Content section, click “Clear Now”
- Close the Preferences window

Firefox on Windows:

- Go to Options (if you’re running recent versions of Firefox, you click the orange Firefox button, then go to options, and then options again)
- Click “Advanced”
- In the Cached Web Content Section, click Clear Now.

Safari on OSX:

- Click Safari
- Click Reset Safari
- Uncheck everything but “Remove All Website Data”
- Click Reset

Safari on Windows:

- Click the Cog on the right side of the search bar
- Click Reset Safari
- Uncheck everything but “Remove All Website Data”
- Click Reset

Opera:

- Click Opera
- Click Preferences
- Click Advanced
- Click History
- Click the “Empty Now” button in the same row as Disk cache